Managed Services

With Managed Services, the service we provide is to manage your network for you. You choose the level of service that satisfies your IT requirements and fits your budget. This method of service eliminates the “nickel and diming” that aggravates customers of the IT industry. With Managed Services, everybody benefits!! You want a network that is operating efficiently 24/7 and it is in our best interest to ensure that happens. This is a true win-win scenario!

Are Managed Services right for you?

If you’re spending too much time managing your network instead of your business or your IT spending is spiraling out of control, you should consider a Managed Services solution. Whether you want us to Watch IT, Maintain IT, or Manage IT, there is a solution that is right for you!

The Old Way

Paying Time and Materials (T&M) for “Break and Fix” support is a losing proposition for everyone involved.

The following is an example of a typical scenario for the T&M model. The client has a problem on their network that they must draw to the attention of their IT Provider and request correction. The client then wants the IT Provider’s Engineer in and out as quickly as possible in order to keep costs down. As a result, the IT provider focuses on fixing the symptom rather than looking for any other potential trouble spots or warning signs on the network. Inevitably something else will break and naturally the client will be upset. They think that the IT Provider should have identified this new problem - or in extreme cases may have actually caused the problem - the last time they were in. This is where the pattern repeats itself. The client calls in their IT Provider to fix the new problem, but they want them in and out as quickly as possible to keep costs down. The pattern repeats. The client loses because they never get the service they deserve, and their network is never operating as efficiently as it should. The IT provider loses because it gets blamed for problems they were never allowed to diagnose in the first place and often will lose the client as a result.

The New Way

The far more effective way to support your network infrastructure is Managed Services. With Managed Services, you pay one low,flat fee by choosing the program that best fits your needs and your budget. Services range from 24/7 Monitoring of your network to all-inclusive coverage where we become your IT department and you never worry about your network again!

Watch IT/Plus

Imagine losing critical company data because your backups weren’t functioning properly and you didn’t know! This disaster and other similar network issues can be avoided with proactive monitoring and having your critical network services monitored and any alerts e-mailed to you.

Lanetco will monitor your Network 24 hours a day, 7 days a week, 365 days a year. Additionally, Watch IT clients receive discounted labour rates and reduced trip fees and enjoy next business day priority service. We eliminate any worries you could ever have about your network!

Watch IT Plus has all the same great features of Watch IT, plus a few more! You receive a minimum 4 hours of scheduled maintenance every month, a Dedicated Network Engineer and even greater discounts on labour rates and trip fees!

Maintain IT

For one low monthly fee, we proactively maintain your network. In addition to monitoring your network 24/7, Your Dedicated Network Engineer will be onsite a minimum of once per month to check your servers, network, backup and security. We ensure that your network is operating as efficiently as it can be.

Maintain IT clients enjoy unlimited Help Desk support and unlimited onsite maintenance. Simply put, if anything goes wrong between scheduled visits, call us and we will be onsite within 4 hours to troubleshoot and repair any issues you might be having on the network at no extra charge. Additional labour is only billed if you are replacing, upgrading or expanding components on your network. However, Maintain IT clients receive some of our largest discounts available on labour rates and pay NO trip fees!

Manage IT

Manage IT is our all-inclusive managed service package – this is an “all-you-can-eat” buffet of IT services! For one flat monthly fee, we will take on a comprehensive role in managing your IT environment while you receive unrestricted access to our Help Desk and unlimited onsite support! Manage IT clients enjoy our fastest response times, receive the highest priority for Regular and After Hours service, and benefit from free Network Consultations.

We monitor your network 24/7 and act instantly on any alerts that come through our Network Operations Center. Your Dedicated Network Engineer will be onsite a minimum of once per month to check the servers and firewalls, install any Microsoft patches, and ensure your antivirus is up to date. If you require service between scheduled appointments, call us and we’ll be there in as little as 2 hours! And the best part is that there are no additional labour charges. No extra fees. No hidden costs. It’s all part of the plan.