Help Desk

Lanetco now offers technical support through the following methods:

Telephone Support: Many support issues can be resolved quickly over the telephone during business hours. Our Lanetco toll-free support line is available at: 1-855-201-6634

Remote Connection: As an alternative to onsite support, a Lanetco consultant or technician can connect to your computer without physically being present at your office. This can be done using remote connection software in a secure environment with your permission. If you have not already contacted a support representative please ensure that you do prior to connecting to remote support.  Please note that there is a $25 connection fee*.

To access our remote support page; Click here to Accept our Terms & Continue to Bomgar Remote Assistance

Onsite Support: For those support issues that require a Lanetco consultant to work on your system, we can have one of our professionals come to your office to remedy the problem. Schedule an onsite appointment with Lanetco by contacting us via phone, fax, or e-mail. 

Email Support: If your support question involves more detail than can be disseminated over the phone or fax, email Lanetco at: support@lanetco.ca

* There is no connection fee for clients with a current Managed Service Agreement.